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This website is operated by the company Rudragna Ltd. By using the website www.thedefine.co.uk (here forth referred to as, "this Store","the Store", "this Site", "the Site", "we", "us" or "our") you are agreeing to the terms and conditions (here forth referred to as "the Terms" or "this Agreement") set out below which apply to the use of both the website and the products offered through it. A reference to a "product" or "item" here forth refers to any item purchased or available for purchase through the site. These Conditions apply to all products and services provided by the the Site to any customers or users of our site (here forth referred to as "the Customer" or "you") and prevail over the conditions of business of any of our suppliers. The Site reserves the right, at its discretion, to refuse service to any Customer without justification.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can check the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Your Obligations

1.1 These terms and conditions apply to usage of the Site in any capacity and all purchases made through it. Use of the Site and any purchase from it is subject to the terms of this agreement.

1.2 The terms of this agreement are subject to change and we reserve the right to modify them at any time and without notice. If you place an order at any time after we have published any amendments or additions, you will be bound by those changes. Accordingly, you should check prior to each purchase to ensure that you understand the precise terms and conditions applicable to your purchase. Continuing use of the Site and any subsequent purchase will constitute acceptance of the existing terms and conditions.

1.3 You must not transmit any worms or viruses or any code of a destructive nature. All our products purchased on this store is for ‘Personal Use’ only and may NOT be used for commercial purposes.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

1.4 Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations set forth in these Terms you shall be liable for all the losses and damages that this may cause to the Site, our affiliates, partners or suppliers.

1.5 We are unable to offer any assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the intended purpose. This clause does not affect your statutory rights.


2. Purchase

2.1 No contract is formed between you and the Site until you receive confirmation that your order had been accepted and payment taken.

2.2 The goods advertised on the Site are subject to availability but we will always endeavor to update the website to reflect when our Products have sold out. However, we can accept no responsibility for the Product ordered by you being unavailable and will issue you with a full refund in respect of that particular Product(s). In such circumstances we will contact you to inform you and may suggest equivalent products that you might wish to purchase.

2.3 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order. In the event we do not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically and your money refunded.

2.4 Payment for the goods inclusive of delivery charges may be made through any of the options displayed on the website at the time you place your order. Full payment will be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle us to terminate the contract immediately.

2.5 Credit notes must be used within three months of the date of issue. Any credit notes over six months old are invalid and will be removed from the customer's account.


3. Price

3.1 Prices are quoted inclusive of VAT (or equivalent sales taxes).

3.2 The price for the Goods shall be as set out in the Order (Price).

3.3 We will always try and make sure the Prices stated are correct. If there is an error on the Price, and an Order is placed, the Customer will be informed and given the option of continuing the Order at the correct price or cancelling the Order. The Supplier will always try to ensure that the Goods are available at these Prices; however, the Supplier retains the right to reduce or increase Prices at any time without prior notice, except with respect to Orders which have been accepted prior to any price modifications.


4. Orders and Cancellation

4.1  All Goods are subject to availability. If the Goods are not available after the Customer’s Order has been placed, we will notify you as soon as possible.

4.2 If the Customer cancels an Order after it has been accepted and started processing, we may impose a cancellation fee depending on the status of the Order.

4.3 If the Customer rejects a delivery of an Order (for any reason other than damaged Goods) we will impose a cancellation fee up to 30% of the Order value; and If the Customer decides after delivery that the Goods are not suitable then the Customer is required to contact us and we will enquire we can  accept the goods for return or not. We reserve the right to charge a fee which may cover transport, restocking and/or administration. The fee will be deducted from any refund given. Refunds will be processed within 10 days of receipt of goods provided these conditions are met. Refund might appear into customer's account up to 10 working days depending the payment provider. 

4.4 The above conditions do not affect the Customer’s statutory rights when Goods are faulty, or not as described.

For the Shipping & Returns policies please visit Shipping & Returns